Shipping and Returns Policy

Our shipping and returns policy is as follows:

Shipping:

Each delivery has free worldwide shipping, unless Priority Shipping is specifically requested at checkout. Orders will be processed within 1-2 days of receipt.

Orders have an expected shipping time of 5-10 working days.

Special requests for expedited shipping may be made, but will be subject to extra charge.

Tracking numbers are available upon request.

Customs/Duties/VAT: For all UK and European Customers, VAT will be added on to applicable goods during the payment process. You will not receive any further charges relating to customs, duties and VAT. If you do receive a bill for charge, please contact customersupport@charlottelondon.com so that we may rectify the issue.

Returns:

Returns are accepted by Charlotte London within 28 days of receipt of the original good. Returns are only accepted if the good is undamaged and un-used. A full refund will be credited to your Paypal or Bank account within 30 days of returned delivery.

Please contact us at customersupport@charlottelondon.com to arrange your return. We will be back to you within 24-48 hours providing a return label for your return shipment.

Unfortunately, we will not be able to compensate you for the shipping cost of return. If the jacket is the wrong size, we will however exchange free of charge.

We will do our best to accommodate your situation, but we reserve the right to withdraw if excessive returns are requested, or if we deem the customer to be attempting to take advantage.

You may wish to use recorded delivery as Charlotte London is not liable for goods damaged or lost in transit.

Exchanges:

You may request an exchange rather than a refund. Exchanges are free of charge, but subject to availability.

N.B. We reserve the right to withdraw if excessive returns or exchanges are requested.